policies and information

24 hours notice is required to make changes to your appointment otherwise you will be charged the full session fee.

We can accommodate reschedules for the same week so you can use your charged appointment however this would depend entirely on your therapist’s availability and is not guaranteed.

Missed appointments (no shows) will be charged the full session fee.

Insurance companies do not reimburse for late or missed appointments. Cancellation fees for clients using insurance are the cost of session and not the copayment amount.

Some EAPs offer coverage, please check with them about their policies.

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A therapy hour, also known as therapy sessions, are 50 minutes in length

Sahar Akhtar $225 per therapy hour
Khawaja Saad Haye $215 per therapy hour
Dr. Marissa Kimmel $200 per therapy hour
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​Any other services: documentation, clinical letters, record preparation etc. or additional time requested are pro-rated at therapist's hourly rate.

An active credit card is required on file to process any balances on your account. Payments are due at the time of session. We have the right to cancel future sessions to avoid accruing debt in the event you are unable to clear a balance and we have not come to an agreement for repayment.

Under this law, you have the right to an estimate of expected charges prior to starting therapy. You can request a Good Faith Estimate before you schedule a service or at any time during treatment.

Under the law, if you receive a bill that is at least $400 more than your Good Faith Estimate, you can dispute the bill. Make sure to save a copy or picture of your Good Faith Estimate when received.

For questions or more information about your rights, or how to dispute a bill visit www.cms.gov/nosurprises

Use the secure messaging option on your client portal

Note: This is not for urgent or crisis matters as the best person to contact in an emergency event would be someone who can help you in the moment and immediately.

Text message and email communication is not secure nor compliant with HIPAA law, therefore it is not a medium we use to communicate with our clients.

​If you are traveling out of state please talk with your therapist to see if they have jurisdiction to practice in the state or country that you will be traveling to.

Depending on your safety needs:

• Call 911

• Text or Call 988

• Nearest Emergency Room or Urgent Care Clinic

• Reach out to someone you trust

Once you take care of yourself, please leave a message for your therapist so that we can schedule a session at our earliest.

Please ensure that you are sitting in a private space or have headphones on when attending from a public space.

Please ensure that you are connected to a strong wifi connection so that we can conduct sessions without connection disruptions that can be avoided and planned for ahead of time.

We ask that you remove any background filters from your computer screen.

If you are in a car please ensure that the vehicle is parked and that you are attending alone.